We have Tecovas stores across the United States, ready to serve you. Find your nearest store here and come say, “Howdy.”
We’ll be happy to set you up with a cold beverage and get you fitted with a great pair of boots. Be sure to join our email and sms list to hear about new store openings.

Yes. In addition to our own retail stores, we partner with quality Western retailers in select markets. All of our retail partners are carefully vetted and handpicked based on their dedication to customers, and of course, passion for Western.

You may return items in an unworn, unwashed or unused condition (i.e., original tags, unworn, unwashed, no scuffs on the soles of boots) within 30 days of receipt.

Our Return Policy applies exclusively to products purchased directly through Tecovas.com or Tecovas retail stores. Please see the full return policy here.

FINAL SALE: SOLD AS-IS; NO REFUNDS, RETURNS OR EXCHANGES.

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

To start a return or exchange, simply head to tecovas.com/returns and follow the prompts, then mail your package back to us using our provided prepaid label. No printer? No worries. We will send a QR code as well for FedEx to scan and print the label for you. We’ll send you a notification as soon as your refund has been inspected and processed, or your requested exchange is on its way*.

Once Tecovas receives your returned product, Tecovas will inspect it and perform a quality check to ensure it meets the condition as stated in this Returns and Exchanges Policy. Following inspection, Tecovas will send you a notification as soon as your refund has been processed, or your requested exchange is on its way. If you are eligible for an exchange or refund, Tecovas will either provide you with a refund back to your original form of payment or we will ship your exchange product, as applicable.

Returns and exchanges will need to be verified and processed by Tecovas’ distribution center team. Please allow at least 14 days from the date Tecovas receives your return to process your return or exchange, with additional time for shipping allotted for any exchanges. Processing timeframes may vary.

Looking to return or exchange in person? Feel free to visit one of our Retail Locations near you.

You may choose to send back a return or use the prepaid shipping label provided when you go to tecovas.com/returns and follow the prompts to get your prepaid shipping label and mail your package back to us!

Tecovas is not responsible for items lost or damaged in transit.

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

Tecovas offers a 12-month limited warranty on items that are deemed defective in materials and workmanship by our warranty team. To submit a claim, simply go to tecovas.com/returns and follow the prompts to submit a warranty claim.

After you submit a claim, our team does an initial review. If it looks like a warranty issue, we’ll send a prepaid return label so you can send your pair in for inspection. The final decision is made once our warehouse team has inspected the product.

Damage resulting from misuse, abuse, neglect, improper maintenance, accidents, unauthorized modifications, or wear and tear from natural usage will not be covered under warranty. For more details, please review our terms & conditions.

Tecovas boots are designed to fit true to standard U.S. shoe sizes. The best sizing advice is to simply order what you’d normally order. When in doubt, check the individual guidance shown on each of our product pages & their corresponding Fit Guide highlighted below.
Still unsure? We offer free returns to help you find that perfect fit and make sizing much easier.

Looking for a professional restoration? We offer a full resoling and restoration program for customers. Check It Out!

We do offer digital gift cards, which can be purchased here. The email address used in the order will receive the gift card code and can be forwarded or printed to the recipient.

You do not need an account to order from Tecovas, however, your Tecovas account can be used to access your order history and details. If you have already placed an order and would like to set up an account, you can do so here.

To create a Tecovas account, simply click on “Log in” in the upper right-hand corner. From there, you’ll be prompted to enter your email address. Once done, a code will be sent to your inbox. Use that code to log in to your account and you’re all set!

We accept Visa, Mastercard, American Express, Discover, PayPal, Tecovas gift cards, and Installments by Afterpay – plus a few additional card networks you’ll see at checkout. Please note that Afterpay is available for online orders only.

You can, as long as the card covers your full order total. Our checkout isn’t able to split payment between a prepaid Visa or Vanilla gift card and another payment method, so a card with a partial balance won’t apply.

If your card doesn’t cover the whole order, here’s an easy workaround: use it to purchase a Tecovas gift card. Yours will arrive by email within a few minutes, and Tecovas gift cards can be combined with another form of payment at checkout.

We are proud to offer a 10% discount to all Active-Duty Military personnel, Military Retirees, Veterans, as well as Students. You can learn more about the Military Discount here and the Student Discount here.

We also offer a birthday discount, though it works a little differently – you’ll need to sign up in advance so we have your birthday on file. You can sign up here, and see “How does the Tecovas Birthday Offer work?” below for full details and terms.

At this time, we do not offer a discount for teachers or first-responders.

If a discount code is not working, please ensure that it has not expired and that it meets all the terms and conditions specified. Double-check for any typing errors and ensure that the code is applicable to the items in your cart.

If a discount code is removed at checkout, it’s possible that it may not be a valid code or tied to the email address associated with your account. Ensure the code is valid for your email address and that you are logged in. Additionally, please note that any discount code not issued specifically to you and directly by Tecovas or shared by a company not affiliated with us is not legitimate and will not be honored at checkout.

Military and student verification is handled through ID.me. If your code isn’t applying, first make sure you’re not using another discount – we’re unable to stack discount codes. If you’re still running into trouble, reach out to our team and we’ll help you get it sorted.

We can submit a request for a bulk order or event here!

Someone from our team will review your request and follow up with you directly.

We do offer digital gift cards, which can be purchased here. The email address used in the order will receive the gift card code and can be forwarded or printed to the recipient.

Nope. Tecovas gift cards never expire.

Log in to your Tecovas account and you’ll find your gift card balance there.

Yes to both! Our gift cards work at tecovas.com by applying the code to the promotions section at checkout, and in any Tecovas store, just bring your code with you and our team will apply it at checkout.

We can! Reach out to our Customer Experience team and we’ll resend the gift card code by email.

Refunds are returned to the original form of payment, so if you paid with a gift card, your refund goes back to that gift card. If you have set up a return, choose refund to original payment method at checkout — that puts the funds back onto the same gift card rather than creating a second one to keep track of.

Your package won’t include a physical receipt since we’ve moved to paperless receipts sent by email. If you’re sending a gift, we’d recommend placing the order under your own email address, then during checkout you can select the item as a gift to send a gift receipt with the recipient’s email. If you need to add this later, or have forgotten, you can go to your order history and send a gift receipt from there.

Once an order is placed, you have a 60-minute window to update the address on your confirmation page by clicking the “edit your shipping address” button at the top, or using the “cancel order” button to cancel it altogether and reorder. After that window, we’re unable to make changes to your order.

Most orders will ship out 3-4 business days after the order has been placed, and our free shipping* (FedEx ground or USPS first class) reaches most of the country within 2-6 business days from the time shipped. If you need the item(s) sooner, you can upgrade to Next Business Day or 2nd Business Day at checkout!

Expedited shipping may not be available in all areas, and orders shipped via USPS (for P.O box deliveries) are unable to be expedited.

While we do our best to process expedited orders as quickly as possible, processing and shipping timelines can vary due to factors such as order volume, holidays, etc. Please note that the estimated time of delivery at checkout is just an estimate and not a guaranteed delivery date.

*Free Shipping not applicable for shipping addresses in AK and HI

Allow an additional four business days for your order to arrive.

If you placed an order under an account with us, you can log in to view your order status, located in your account settings.

If you did not create an account, you will receive updates of your order status via email (e.g., when the items ship, tracking numbers, etc.), or you can always click the order number in your order confirmation email to see your order’s current status.

We don’t offer in-person pickup for online orders at this time, and we’re not able to ship an online order to a store for collection — orders ship directly from our warehouse to the address you provide. The good news: most orders ship within 3-4 business days of being placed, though timelines can run a little longer during our peak season.

You’re always welcome to shop directly at any of our rretail locations. If you’d like to check whether something’s in stock before you head over, chat with our team right here and we can look it up for you.